Questions, bugs, billing help. We read every message.
Email is the fastest way to reach us. We typically respond within 1–2 business days.
support@caraideai.comYes. The AI model (~770 MB) downloads once when you first enable AI Chat, then runs entirely on your device. Warning lights, DTC codes, and guided triage work offline from the moment you install.
Ensure you have a stable Wi-Fi connection and at least 1.5 GB of free storage. If it still fails, go to Settings → AI → Disable AI, then tap "Initialize AI" again. If the problem persists, email us with your device model and iOS/Android version.
No catch. Every feature is free for everyone — warning light ID, DTC lookup, AI chat, voice input, history. No accounts, no subscriptions, no Pro tier.
The AI runs entirely on your device, but it's still resource-intensive. The rolling 4-hour window keeps the app responsive and battery-friendly. When you reach the limit, the app shows a countdown to your next available message.
Voice input uses your device's built-in speech recognition. Make sure the app has microphone and speech recognition permissions (iOS: Settings → Car Aide AI). Speak clearly and hold the mic button for the full duration of your sentence.
Car Aide AI is a reference tool, not a replacement for a qualified mechanic. Use it to narrow down likely causes and understand what's happening, but always consult a licensed technician for repairs — especially for anything safety-related. See our Terms of Service for details.
No. We don't require an account. Chat history, diagnosis history, and settings are stored only on your device. The AI processes your questions on-device — nothing is sent to our servers. Read our full Privacy Policy.
In the AI Chat screen, tap the reset icon in the header to clear messages. To clear everything, uninstall the app — this removes all locally stored data.
Email support@caraideai.com with the following: device model, OS version, app version (Settings → bottom of screen), and steps to reproduce. Screenshots help.